Refund & Return Policy
Loan Pe Phone’s return and replacement policy can be availed for the products purchased from the loanpephone website. The details for return and replacement can be checked on the product details page. Please ensure that the product is unused and the original packaging and tags are intact.
A return or replacement request can be raised by placing a “Return Order” request by logging a call with Company’s Customer Care Centre by phone on +91 89760 71178 or raising a ticket by filling a ‘Refund Form’ by clicking on this link (please login to access link).
Any Product purchased from the Website can be returned or replaced to the Company only if the product supplied by the Company is damaged, defective or the Product received is different from the product that was ordered. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. In the event if user, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, the user shall intimate the Company’s Customer Care Centre within 24 hours of receiving the product, about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of the price of the Product collected by the Company, in the unlikely event of the Company only being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product, the relevant provisions of Refund and Exchange shall apply as given herein. In case of Cancellation (Return / Replacement) of order after delivery of the Product to User, the Company will arrange to pick up of the Product to be returned. Product returned must be in like-new condition and returned in original packaging with all original accessories and other components. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies, packing materials, or any other thing which were delivered to the User along with the Product being returned. The Company reserves the right to reject any refund request if the product received is damaged or if any accessories or any other original components are missing. Products received that do not meet the above return criteria may be returned to the customer via ground shipment. At the time of pickup, the User will be provided with an acknowledgment of pick up by the Company’s Logistical Partner. User should retain the said acknowledgment and quote on the product, the same in all his/her future communications with the Company in this regard. All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of the order of the Product with which the free gift(s) is/are given.